What it covers
This policy applies to Oxtren Labs services: websites, online stores, platforms and other projects for which an advance has been paid.
The advance if a project is cancelled
If a project is cancelled, the advance is refunded minus the value of the work already done.
We calculate the value of the work done from the stages in the proposal or contract: stages you approved – at their price, stages in progress – by the hours actually worked. We send the calculation in writing so you can see what was done and what is deducted.
If the value of the work done equals or exceeds the advance, the advance is not refunded.
Third-party services
Third-party services and licences bought for the project (e.g. domains, plugins, paid themes) are subject to their providers' terms, including refunds.
Monthly services
Payment and cancellation terms for maintenance, SEO and other monthly services are set out in the proposal or contract.
How to request a refund
Write to [email protected] with the project name and that you wish to cancel it. We will send the calculation of the work done and, once it is agreed, refund the rest of the advance.
Where the project contract says otherwise, the contract applies.
Contact
MB „Oxtren Labs“ · company code 306197625 · Šarkuvos g. 31-31, Kaunas, Lithuania · +370 679 91246 · [email protected]